Exchange & Refund Policy

At Jadal, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You may request a return or exchange within 14 days of receiving your order.

Inspection Process

Once we receive the returned item, our team will inspect it within 3 business days.

After the inspection, we will notify you whether your return or exchange request has been approved or rejected.

Shipping Fees

Customers are responsible for the return and exchange shipping fees.

However, if the item has a manufacturing defect or we made an error with your order, Jadal will cover all shipping costs.

Return Conditions

To be eligible for a return or exchange, the item must:

• Be unworn and unused.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging whenever possible.

Items that do not meet these conditions may not be eligible for return or exchange.

You can request a Exchange & Refund via WhatsApp.

Need Help?

If you have any questions regarding your order, please contact our support team before sending your item back.

We're always happy to help.